What we do

The Telefono de la esperanza UK is a voluntary Non Governmental Organisation (NGO) that offers free comprehensive support to people who are in crisis. It also promotes numerous programs to improve the emotional health of individuals, families and society as a whole.

Our Mission
The mission of Telephone of Hope UK is prevention and promotion of emotional health and especially people who are in crisis, focusing on the Spanish-Portuguese speaking group in the UK.

Our Vision
Be an institution pioneer in the helping relation, with trained and committed volunteers, and open to new challenges.

Our services

Crisis Intervention

to address situations of crisis with immediate, free, anonymous and specialized help. To achieve it's aims, the TEUK offers four complementary resources:

Permanent Counseling Telephone Service: which operates from 2pm-8pm, Monday to Friday. The telephone service is stafed by volunteers who are trained specialists in listening to help people.
Professional Counseling and Intervention Consultation: it is a service given by a multidisciplinary team of professionals that include psychologists, social workers, lawyers and other specialists.
Family Counseling Service:This service is provided by family counselors and therapists in an intimate consultation with family members to meet family needs.
Workshops for specic crisis:Includes several group programs to connect with people who are going through similar crises like Coping with grief, Afective separation, Learning to live chronic illness, domestic violence, Mature friendship groups, etc.

Promotion of emotional health

The Teléfono de la Esperanza pays a great attention to the development of the personal, familiar and psycho-social resources. With this in mind, provides diverse activities like:

Teaching to help

The people have the capacity to help other people who need it.
The exercise of this capacity is one of the main sources of development and personal
satisfaction.

From these convictions we formed and we incorporated voluntaries. We offer a space for their own personal growth abd specific training.

"GROWING TO HELP, HELPING TO GROW"